Rakuten Group

Rakuten, founded in 1997, is a Global Innovation Company based in Japan. With over 70 diverse businesses spanning e-commerce, digital content, fintech, and communications, and 32,000 employees, we serve 1.6 billion members worldwide. Our mission is to empower people and society through innovation and entrepreneurship.

Rakuten Tech in Europ

eRakuten Tech in Europe, a part of the Rakuten Group’s Global Innovation Hub, serves as the regional hub for the European-based members of the Technology Division. We provide and optimize global platforms to support businesses within the Rakuten Ecosystem, tailoring them to specific use cases in Europe and beyond

.With over 130 members across 7 countries and 12 offices, our presence spans France (Paris), Spain (Barcelona), UK (Belfast and London), Estonia (Tallinn), and Germany (Berlin). Our diverse team is formed of more than 20 nationalities and collaborates with all members of the Technology Divisions on a regular basis

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As Digital Product Designer in the Membership Platform Department (MPD), the role is to design and deliver user-centered digital products that enhance the experience of Rakuten’s membership platforms. This person will work collaboratively with cross-functional teams across the USA, Europe, India and Japan to ensure that our digital products meet user needs, align with business goals, and maintain Rakuten’s high standards for design and usabilit

y

. Key Responsibilitie

s:Design and Development of Digital Produc

tsCreate user-centered designs for digital products within the Membership Platform Department, ensuring usability and functionality. Develop wireframes, interactive prototypes, and high-fidelity designs using Figma to communicate design concepts effectively. Build and maintain reusable components and design libraries within Rakuten’s design system (ReX) to ensure consistency across products. Apply responsive design principles to create interfaces optimized for various devices and screen size

s.Collaboration Across Tea

msWork horizontally with global teams (US, EU, and Japan) to align on design goals, requirements, and deliverables. Collaborate with product managers to translate business requirements into actionable design solutions. Partner with engineers to ensure the technical feasibility of designs and provide detailed design specifications for implementation. Use tools like Jira and Confluence to manage tasks, document workflows, and track progres

s.User Research and Data-Driven Desi

gnConduct user research, including surveys, interviews, and usability testing, to gather insights and validate design decisions. Analyze user behavior using tools like Maze to inform design improvements. Apply A/B testing and iterative design processes to optimize user experiences based on data and feedbac

k.Documentation and Communicati

onDocument design processes, workflows, and decisions to ensure alignment across teams and stakeholders. Create detailed design specifications and interaction guidelines for developers to ensure accurate implementation. Present design concepts and prototypes to stakeholders, clearly articulating design rationale and user impac

t.Accessibility and Inclusivi

tyEnsure all designs comply with WCAG (Web Content Accessibility Guidelines) to create inclusive experiences for all users. Use tools like Stark to test and validate accessibility in design

s.Design Advocacy and Innovati

onStay updated on industry trends, tools, and emerging technologies to incorporate innovative solutions into design work. Advocate for design thinking and user-centered design principles within the organization. Experiment with advanced prototyping tools like Framer or ProtoPie to explore complex interactions and animation

s.Multi-Project Manageme

ntManage multiple design projects simultaneously, prioritizing tasks and meeting deadlines in a fast-paced environment. Organize tasks, track progress, and ensure timely delivery of design asset

s.
Professional Experie

• nce3-5 years of experience in Digital Product Design, preferably for web, mobile and responsive platfor
• ms.Proven track record of working on end-to-end product design (from research and ideation to prototyping and final deliver
• y).Strong communication and presentation skills, with experience on international businesses and tea
• ms.Experience collaborating with cross-functional teams, effectively interacting with business representatives, product managers, developers and QA enginee
• rs.Excellent written and verbal communication skills in English. Comfortable communicating with non-native English speake

rs.UX/UI Expert

• iseStrong knowledge of user-centered design principles and best practic
• es.Experience conducting user research and usability testi
• ng.Ability to create wireframes, prototypes, and high-fidelity mocku
• ps.Understanding of information architecture and interaction desi
• gn.Familiarity with accessibility standards (e.g., WCAG) and designing for inclusivi
• ty.Strong understanding of design systems and the ability to create and maintain th

em.Technical Knowle

• dgeProficiency in product design tools (e.g., Figma), and design handoff tools (e.g., Figma Inspec
• t).Experience in responsive design tools (e.g., Webflow), usability testing and prototype validation tools (e.g., Maz
• e).Strong knowledge on tools for brainstorming, for user journey mapping and for collaborative workshops (e.g., Miro, FigJa
• m).Proficiency in documentation tools (e.g., Confluence, Microsoft Word, Google Docs), presentation tools (e.g., PowerPoint, Canva, Google Slides) and communication tools (e.g., Slack, Microsoft Team
• s).Knowledge of Agile development processes and working in sprints, and task management tools (e.g., JIRA), and tools for UX project collaboration and documentation (e.g., Notio
• n).Basic understanding of HTML, CSS, and JavaScript (not necessarily coding, but enough to collaborate effectively with developer

s).Soft Ski

• llsSelf organized, good time management and prioritization, with the ability to progress and deliver in time while working on more than one project at a ti
• me.Ability to present and articulate design decisions to stakeholders and justify them with research and da
• ta.A problem-solving mindset and the ability to think critically about user needs and business goa
• ls.Adaptability to work in a fast-paced, iterative environment with changing prioriti
• es.Experience working with global teams and designing for multilingual/multicultural audienc

e

s. Preferred Qualificati

• onsBachelor’s Degree in design or equivalent field (e.g. Graphic Design, Interaction Design, UX Design, Visual Arts) or in other fields (e.g. Business, Communications) with relevant experien
• ce.Certification in UX/UI Design (e.g. Ironhac

k

). Key Attributes for Succ

• essA passion for creating intuitive and delightful user experiences, with focus on quality and usability, which can be measured in client experience and collected da
• ta.A growth mindset and eagerness to learn new tools, techniques, and trends in design, and contribute to Rakuten design systems and process
• es.An ability to collaborate effectively with global teams to meet project goals and deadlin

es.Benef

• itsBenef
• itsAnnual bo
• nusStock-opt
• ionFlexible working ho
• ursAccess to learning and career development resour
• cesAccess to certifications and tech conferen
• cesBeing part of multicultural teams with more than 20 nationalit
• iesExtra time off during your Birthday and Company annivers
• aryPossibility to organize your time to have your Fridays afternoons
• offA brand new office with all modern conveniences and sea v
• iewRakuten TV Flex : 57 per month to spend on healthcare, food, commute, kindergar
• ten16 hours of volunteering actions per y

ear
As an employer, Rakuten Tech in Europe is committed to developing an inclusive working environment. Access to employment is open to all, regardless of gender, age, disability, ethnicity, religion, sexual orientation, or social sta